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ABOUT US
ABOUT US
CERTIFICATIONS
Customer Service Representative
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WHAT WE OFFER
Our employees truly matter to us! That's why we offer:
- Disability Insurance
- RRSP Match
- Paid Time Off
- Pension
- Provided Uniforms
- Wellness Programs
- Four Day Work Week
- Summer Flex Hours
- Casual Dress
- Remote Work
- Company Vehicle
COMPENSATION
RESPONSIBILITIES
As a Customer Services representative, your main duty is to help customers with their inquiries regarding their vehicle repairs and services provided at the collision centre. You must have exceptional skills in handling and resolving complaints, as well as excellent communication and data entry abilities. Your primary goal is to provide accurate information and ensure customer satisfaction. Responsibilities include; • Receiving and placing customer service telephone calls • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism • Resolving customer complaints, managing database records, drafting status reports on customer service issues • Data entry and research as required to troubleshoot customer problems • Speak with customers to discuss damages, repair process and timeline and costs.
QUALIFICATIONS
- Trades License (Voluptatem adipisci)
- Trade Certifications (Aspernatur modi ut e)
- Training Certifications (Culpa sint molestiae)
- Proficient in Microsoft Office
- Education (Est est animi plac)
- Automotive Industry Experience (Nemo laboris sunt s)
- Excellent Time Management
- Software Experience (Dolor nulla eum dolo)
- Driver's License
- Attention to detail
- Ability to learn quickly and proficiently
- Team building/Teamwork
- Critical thinking
- Adaptability
- Interpersonal skills
- Reliability
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