Excellence Auto Collision

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The Collision Centre General Manager is responsible for overseeing the daily operations of an auto body repair facility, ensuring efficient and effective service delivery. This includes managing staff, implementing processes for quality control, and ensuring that repairs are completed on time and within budget. The manager is also accountable for customer satisfaction, handling client inquiries, and resolving any complaints. Additionally, they must ensure compliance with safety standards, inventory management, and maintain strong relationships with insurance companies and suppliers. Strong leadership, communication, and organizational skills are essential for this role.

What drives your day-to-day?

Oversee daily shop operations, including scheduling, workflow management, and inventory control; responsible for month end and ensuring all targets are met
Complete bi-weekly payroll for hourly, salary and flat rate employees and submit to payroll for processing
Monitor and maintain all A/P and A/R relating to the Collision Center
Collaborate with upper management to develop strategies for improving shop efficiency and profitability
Ensure all repairs and services are performed to the highest standards of quality and safety
Maintain equipment and tools, ensuring they are in good working condition; manage repairs or replacements as needed
Handle customer inquiries and complaints professionally, ensuring customer satisfaction with services provided.
Ensure all Insurance programs, guidelines, and procedures are adhered to
Attend training, information sessions, and workshops recommended by the Senior Leadership Team
Partner with the management team to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality control and employment standards
Schedule and arrange OEM training for Estimator and Repair Technicians