MacDonalds Muffler and Brake

The Service Advisors role within the shop is to serve as the liaison between customers and the shop’s Technicians. They will know how to effectively perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers. The Service Advisor will also need to have a clear understanding of proper car maintenance so that they can properly advise customers on proper car maintenance and how to take care of their vehicles.

Responsibilities include:

• Estimating the cost and time needed for a wide range of repairs

• Welcoming customers and discussing their needs

• Answering customer inquiries, either in person or on the phone

• Develop repair estimates by taking the cost of materials, supplies, and labour into consideration

• Prepare repair orders by detailing the vehicle’s problems or symptoms

• Connecting customers to the right Technician

• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed

• Maintaining records by keeping track of problems and corrective actions