The 401 Group of Companies

The Service Manager is responsible for the day to day operations of our Automotive Service department. They hire, train, and motivate employees to meet and exceed business and customer expectations.

What You Will Be Doing:

Experienced in providing exceptional customer service

Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Coach team members to provide excellent customer service
Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability

Improve sales and profitability for the Service Centre
Effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Monitor the operating budget by tracking sales and expenses
Promotes service safety and security procedures
Other duties as required by management

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
20+ State-of-the-art facilities including a “google like” call centre and an 80,000 sq ft. centralized service “Hub”

A high energy, fast paced and fun work environment with various initiatives and rewards
Individual and team-oriented coaching, mentoring, and training
Opportunities for career path planning, growth, and advancement from within
Health & wellness benefit enrolment opportunities
Employee referral bonus opportunities

Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
A corporate swag e-site for employees exclusively
Perkopolis enrollment