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The Assistant Manager will demonstrate their skills by providing exceptional customer service and building trust and loyalty through professional and knowledgeable staff. They will work closely with the General Manager to establish goals and strategies for growth and profitability in the collision centre. The Assistant Manager will also assist in selecting, training, coaching, and developing the facilities team to achieve high performance. Their role is to support the General Manager in providing leadership and direction for the collision repair facility and achieving the company’s financial and business objectives. They will also serve as a key role model for the company and its staff.

Responsibilities include:

• Implementing all systems, procedures and processes
• Maintaining high profitability in all areas
• Always maintain a high customer satisfaction percentage rating
• Tracking the performance of Service Advisors and Technicians
• Attaining department objectives
• Forecast, target and track monthly sales, profits and expense objectives
• Ensure the shop is hitting and achieving sales goals and performance numbers.
• Lead the team, analyze performance, and execute sales strategies.
• Responsible for the recruitment, training, scheduling, development, and performance management of all employees.
• Support management with handling customer and employee concerns with professionalism and care.