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The Receptionist plays a crucial role in the auto repair shop, performing administrative and clerical duties. Their primary responsibility is to provide excellent customer service by operating the switchboard, answering phone calls, responding to emails, greeting customers, and managing the reception area professionally. Strong organizational and communication skills are essential for this role, as it may involve troubleshooting the auto repair shop’s computer system, interpreting customer bills, or promptly directing complaints to the appropriate person.

Responsibilities include:

• Manage auto repair facility’s clerical duties, including filing paperwork and creating protocols for team members that drive efficiency
• Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner
• Embrace existing clerical duties and learn to take on new ones by participating in training opportunities
• Produce auto repair facilities industry progress reports for presentation to the team regularly
• Help oversee online and print marketing efforts by the auto group
• Buy office supplies and other materials for the auto repair facility