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The Service Manager required will play a vital role within the dealership, ensuring every customer receives high-quality service repairs along with excellent customer service. The Service Manager’s main responsibility will be to oversee and run the dealership’s service department. He or she will set the standard for customer satisfaction by creating good working relationships with customers needing a vehicle repair or service. The Service Manager will manage a group of Service Technicians and stay up to date with new tools and equipment.

Responsibilities include:

• Oversee operations in the dealership to ensure compliance with quality standards

• Contact clients and convince them to bring vehicles to their unit for repairs

• Oversee the inspection of vehicles to identify faulty components and facilitate the process of repairs

• Supervise the activities of dealerships’ Service Technicians to ensure efficient job performance and timely repairs

• Conduct price negotiations with clients to reach a favourable bargain for both management and client

• Oversee the hiring and training of an effective auto service team

• Maintain accurate records of all accounts and relevant financial information

• Monitor inventory to regulate and ensure the availability of required vehicle parts

• Ensure the dealership’s service staff complies with environmental laws and regulations

• Oversee the procurement of vehicle parts, automotive equipment and various other items