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The Used Car Sales Manager’s role within the Dealership will be dealing with the profitable operation of the Used Vehicle Sales Department by meeting or exceeding sales and customer satisfaction targets. He or she will also be reporting to the General Manager to give report updates. This position is a tremendous opportunity for someone with a successful track record of inventory management, customer retention and profitability. In this role, the successful candidate will be part of a strong-performing and fast-paced environment.

Responsibilities include:

• Assists individual salespeople in setting high yet realistic monthly goals and objectives and provides them with the support to meet these goals
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
• Develops, implements and monitors a follow-up system for used-vehicle purchasers
• Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock
• Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople
• Conducts daily and weekly sales and sales training meetings
• Establishes and enforces product-knowledge standards
• Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public